No, I mean the SAP incident wizard on the Service Marketplace, the same place where you would submit a customer message or incident to SAP support. There is an "application area" or "component" that BSI now monitors, so you have just one place to report issues, whether it's with SAP or TaxFactory. Go to http://service.sap.com/message to open the incident wizard. This is described in this announcement from last year: http://service.sap.com/~sapidb/011000358700000478722013E.
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